• Intake Coordinator (Contract)

  • Job Description

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    Faculty/Department: Centre for Equity & Inclusion
    Employee Group: Administrative
    Campus: Trafalgar (May be assigned activity at any Sheridan Campus)
    Payband: NI
    Reference Number: 19/A/22

    Salary Range: $61,360 - $76,700
    Application Deadline: March 11, 2019 (initial screening to take place on February 25, 2019)
    Application Details: This is a temporary contract position until August 31, 2019 (with possibility of extension)


    Reporting to the Director, Human Rights and Equity Initiatives, the incumbent is the first-point of contact for the Centre for Equity and Inclusion (CEI) for the Sheridan community. The incumbent identifies the nature of queries, complaints or issues, conducts all processes related to the first level of assessment, and assists with appropriate referral/direction to other resources within Sheridan. The incumbent also provides administrative support to the Director, the Senior Advisor, Equity, Diversity and Inclusive Communities and other team members in CEI.


    Specific Responsibilities Include:


    • Receives inquiries, complaints and concerns from the Sheridan community (e.g. employees, students, campus visitors) related to issues such as human rights, discrimination, harassment, accommodation and, accessibility
    • Identifies rights and responsibilities and provides information and clarification regarding the role of CEI
    • Initiates/schedules in person intake meetings and gathers information to support decisions around escalation or triage of matters
    • Directs or refers appropriately within CEI (e.g. for investigations or early resolutions)
    • Facilitates contact with Sheridan resources (e.g. Security, HR, Student Affairs)
    • Documents and records contacts with the Sheridan Community to support record keeping
    • Maintains the CEI website, affiliated pages and online resources and produces various online and other communication and information resources
    • Develops positive working relationships with the Sheridan community to build awareness for human rights, equity and inclusion policies, practices, procedures and resources
    • Creates and maintains database of CEI intake contacts and activities and prepares statistical reports and data
    • Assists in improving administrative procedures and operating guidelines within the Centre for Equity and Inclusion
    • Participates in other projects and initiatives as assigned




    • 3-year diploma/degree in a related field (e.g. Social Sciences, Psychology, Women’s and Gender Studies, Human Resources) along with 3-years of relevant experience (or an equivalent combination of experience and education)
    • Experience and knowledge related to current trends, issues, legislation, regulation and practices in areas of human rights, workplace harassment, equity and inclusion (e.g. Human Rights Code, Occupational Health and Safety, Sexualized Violence Prevention and Response, Accessibility) is required
    • Understanding of the diverse college stakeholder groups (faculty, staff, students, campus visitors)
    • Strong analytical and critical thinking skills to interpret policies, procedures and collective agreements
    • Proficient with computer software (e.g. MS Office Suite) and experienced with website content maintenance (including accessible document creation) and social networking tools
    • Experience in a post-secondary, multi-union environment would be considered an asset
    • Experience in supporting intake or case management is desired
    • Strong cultural awareness, along with the ability to maintain neutrality and objectivity
    • Maintains confidential information with strong tact and diplomacy
    • Effective communication and interpersonal skills with the ability to able to handle stressful, crisis, or emotionally charged situations


    Please apply online: https://careers-sheridancollege.icims.com


    Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process.  At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.


    Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.


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