• Portfolio Support Specialist (Temporary)

  • Job Description

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    Employee Group
    : Support Staff - Appendix D

    Faculty/Department: Faculty of Continuing & Professional Studies
    Campus: Davis (May be assigned activity at any Sheridan campus)
    Reference Number: 19/S/12
    Hourly Range: $31.06 - $36.06

    Hours: Monday, Tuesday & Friday: 9:00 AM - 5:00 PM, Wednesday - Thursday: 11:00 AM - 7:00 PM

    Hours/Week: 35

    Application Deadline: Open until filled.
    Application Details: This is a temporary position that may continue up to April 2020. This position has the following hours for the first 3 weeks during the start of term: Monday - Thursday: 11:00 AM - 7:30 PM and Friday: 11:00 AM - 5:00 PM


    Reporting to the Associate Director, the incumbent works as an integral member in the Continuing and Professional Studies (CAPS) Department. The incumbent provides front-line administrative, organizational and administrative support specific to a cluster of programs and courses within the CAPS. The role ensures the varied modes of course delivery are successful regardless of physical or electronic venue. The incumbent also works closely with agencies, internal/external stakeholders and organizations to provide information linkages. Following the lead of the Associate Director, the incumbent ensures the accuracy of information and process, which are critical to students, instructors and administration. The incumbent also reaches out to potential clients and students to promote student retention and engagement for the department. The incumbent interacts with the Associate Director to identify new opportunities and effects change and improvement on current activities. 


    Specific Responsibilities Include:


    • Providing the Associate Director with an enrolment plan based on annual planning review, space resources, enrolment trends, and student feedback
    • Scheduling courses in PeopleSoft, ensuring that delivery mode, campus, teacher assignments, and fees are accurately entered based on enrolment plan approved by the Manager
    • Assisting the Associate Director in preparing documentation for new programs, program changes or retirement of non-performing programs
    • Assisting the Associate Director and/or the Student Engagement and Events Specialist with planning and co-ordination of special events such as Information Sessions, CAPS open house events and/or focus groups.
    • Collecting and analyzing data on local demographics, to advise the Associate Director which courses to offer, and in which modality
    • Responding to student/potential student questions and requests that cannot be answered by the Call Centre, Advisement Centre or Registration Staff. The incumbent, as an information specialist, plays an important role in providing timely and accurate information, helping to increase student registration and customer loyalty
    • Receiving and tracking Prior Learning Assessment and Recognition (PLAR) requests ensuring that the application is forwarded to the appropriate instructor and that grades are submitted
    • Working closely with Program Coordinators to verify that program information is accurate and that any changes are communicated appropriately to instructors and students
    • Advising on Sheridan policies and procedures and provides advice on resources available to instructors, i.e. Student Affairs, CTL, Library and Learning Services
    • Operating as part of a team, covering responsibilities for other program areas, ensuring that the Department’s work is organized in such a manner that allows other members to provide back-up during absences or peak times
    • Performing other related duties, as assigned. 




    The successful candidate will possess a 3-year diploma or degree, preferably in Business, Office Administration, or a related field, along with 3 years of work experience in an office or administrative setting (or an equivalent combination or relevant education and experience). Experience working in an office and performing administrative duties using Microsoft Office products, efficiency in Word and Excel and working with data, where attention to detail is required. The incumbent will have strong customer service skills and ability to deal with complex student issues. Experience in diverse, fast-paced office environments dealing with confidential information and the ability to prioritize multiple projects is an asset. Experience with PeopleSoft and Sheridan Academic Logistics (SAL) is considered an asset.


    Please apply online: https://careers-sheridancollege.icims.com


    Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process.  At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.


    Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.


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