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Employee Group: Support Staff
Faculty/Department: Risk Management
Campus: Trafalgar (May be assigned activity at any Sheridan campus)
Reference Number: 19/S/01
Hourly Range: $24.63 - $28.55
Hours: 8:30 AM - 4:30 PM
Application Deadline: January 21, 2019
Application Details: This is a temporary replacement position that may continue up to June 28, 2019.
Reporting to the Manager, Parking Services the incumbent coordinates the day-to-day operations of Parking Services at Sheridan. The incumbent is responsible for maintaining the parking management system used for all parking transactions including: parking permit control, payments, parking ticket appeals, locker rental transactions, and financial reporting. The incumbent is a liaison with Finance and Payroll staff to complete a variety of financial transactions, and is a first point of contact with various third party vendors. The incumbent receives, investigates and resolves a variety of parking related escalations from front counter staff, Campus Security, and the campus community, provides guidance to co-op students and/or part-time staff. The incumbent is a liaison with Campus Security, Facilities Services, and Conferences and Events department concerning event parking and lot maintenance and closure logistics. During peak periods, the incumbent is a first point of contact for students, staff, faculty and visitors to Sheridan providing information, answering queries on all aspects of parking services (fees, refunds, permits, tickets, appeals).
Specific Responsibilities Include:
The successful candidate will possess a 2-year diploma in Accounting, Public Relations, Business or a related field, and a minimum of 2-years of practical work experience in a customer service position. Providing immediate guidance and resolution to issues/problems in a variety of formats including in-person, telephone and written correspondence (or an equivalent combination of relevant education and experience). Demonstrated computer skills and experience with Microsoft Office (i.e. Excel, Word, Outlook) are required. The successful candidate must have proficiency in operating and maintaining information in an online database/software. The incumbent must also have working knowledge of best practices for accessibility, the Accessibly for Ontarians with Disability Act (AODA) and with municipal by-laws impacting parking (e.g. Fire Routes). Experience providing leadership, oversight or training to staff is required. The successful candidate must also have experience working with financial information including preparation and analysis of financial data and transactions. Experience with parking services guidelines, policies and procedures is an asset. Experience with a parking management system such as AIMS Parking Management is preferred. The incumbent must have experience and discretion in dealing with a variety of people (students, employees, administrators, visitors), in a college or business environment.
Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process. At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.
Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.