• Program Support Specialist

  • Job Description

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    Note: Preference will be given to qualified full-time employees within the bargaining unit at Sheridan College. Should a suitable candidate not be found, external candidates will be considered. 


    Employee Group: Support Staff
    Faculty/DepartmentApplied Health and Community Studies
    Campus: Davis (May be assigned activity at any Sheridan campus)
    Reference Number: 18/S/132
    Payband: H
    Hourly Range: $31.06  36.06
    Hours/Week: 35
    Hours: 8:00am – 4:00pm
    Application DeadlineNovember 14th 2018

    The Program Support Specialist works as an integral member in the Faculty of Applied Health and Community Studies under the supervision of the Associate Dean.  The incumbent provides front line administrative and organizational support to the Dean, Associate Deans (AD’s), faculty, faculty administrators, coordinators and students for programs within the Faculty. The incumbent researches, organizes and provides program information throughout Sheridan and to the Faculty for the purpose of planning, problem solving and decision-making. The PSS provides administrative support for the Faculty governance committees including Local Academic Council (LAC) and sub-committees such as Program Quality Assurance (PQA), and is also integral to the Program Advisory Committee which meets to keep program content current and relevant.   The incumbent also acts as a Faculty liaison to the Academic Quality Assurance (AQA) and Center for Teaching and Learning (CTL). The incumbent provides program support by responding to program changes, and maintaining accuracy and currency of Faculty/School programs and student information.


    Specific Responsibilities Include:


    • Providing program support and resources to the Faculty including responding to inquiries about program content, curriculum and admission requirements and providing front-line support for the Faculty and assists the students in answering inquires, making appointments with appropriate personnel, and directing them to proper departments when appropriate
    • Preparing and extracting reports from Student Information System (PeopleSoft) (class lists, address lists, attendance lists, grade rosters, academic status sheets) for administrative analysis and planning
    • Negotiating pricing and initiating approved purchases on College Visa card and entering purchase requisitions using the Finance Information System (FIS) up to authorized limits
    • Managing digital and paper documentation for curriculum development/changes and program review/consent renewal (preparing multiple complex documents, obtaining forms and signatures, meeting deadlines, recording motions, and maintaining records) and updating the Sheridan Academic Logistics Systems (SAL)
    • Developing and coordinating registration activities, e.g. timetables, program selection sheets, program electives, block code lists, and liaises with other departments to support these activities
    • Providing administrative support and services to the Faculty governance committees including acting as the primary contact and liaison for Local Academic Council (LAC), Program Quality Assurance (PQA), Academic Resource Committee (ARC) and Centre for Teaching & Learning (CTL)
    • Providing administrative services and support to Faculty Program Advisory Committees including organizing PAC meetings with Associate Deans, Program Coordinators, and external members including logistics, venue/room bookings, room set up; prepare agendas/records, coordinate member attendance/schedules, transcribe and distributes minutes, and other activities
    • Providing administrative services and support to Faculty including responding to inquiries about program content, curriculum and admission requirements
    • Explaining operational policies and procedures to students, faculty and staff
    • Performing other related duties as assigned




    The successful candidate will possess a 3-year diploma/degree in Business Administration, or a related field, along with 3 years of experience providing customer service or administrative experience (or an equivalent combination of relevant education and experience). The incumbent must have excellent diplomacy skills including tact and judgement when dealing with faculty, staff, students, and internal and external contacts. Attention to detail while managing multiple complex projects simultaneously, flexibility in seamlessly changing focus from one project to another is required as well as experience in diverse, fast-paced office environments dealing with confidential information. The successful candidate will have the ability to work independently and as part of a team as well as to set priorities and resolve conflict. Organizational, communication and interpersonal skills are required. Advanced level skills using computer software (e.g. Microsoft Office, spreadsheets, database management, internet research, email) are required as well as skills in research, collection and synthesis of written and verbal data. The incumbent will have excellent human relations skills, the ability to deal with complex student issues, and advanced level customer service skills dealing with highly sensitive issues. Experience in program development, approval, implementation and review in a postsecondary environment as well as experience with PeopleSoft and Sheridan Academic Logistics (SAL) and familiarity with Faculty and Sheridan will be considered an asset.


    Please apply online: https://careers-sheridancollege.icims.com 


    Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process.  At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.


    Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.


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