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Note: Preference will be given to qualified full-time employees within the bargaining unit at Sheridan College. Should a suitable candidate not be found, external candidates will be considered.
Employee Group: Support Staff
Faculty/Department: Applied Health and Community Studies
Campus: Davis (May be assigned activity at any Sheridan campus)
Reference Number: 18/S/132
Hourly Range: $31.06 36.06
Hours: 8:00am – 4:00pm
Application Deadline: November 14th 2018
The Program Support Specialist works as an integral member in the Faculty of Applied Health and Community Studies under the supervision of the Associate Dean. The incumbent provides front line administrative and organizational support to the Dean, Associate Deans (AD’s), faculty, faculty administrators, coordinators and students for programs within the Faculty. The incumbent researches, organizes and provides program information throughout Sheridan and to the Faculty for the purpose of planning, problem solving and decision-making. The PSS provides administrative support for the Faculty governance committees including Local Academic Council (LAC) and sub-committees such as Program Quality Assurance (PQA), and is also integral to the Program Advisory Committee which meets to keep program content current and relevant. The incumbent also acts as a Faculty liaison to the Academic Quality Assurance (AQA) and Center for Teaching and Learning (CTL). The incumbent provides program support by responding to program changes, and maintaining accuracy and currency of Faculty/School programs and student information.
Specific Responsibilities Include:
The successful candidate will possess a 3-year diploma/degree in Business Administration, or a related field, along with 3 years of experience providing customer service or administrative experience (or an equivalent combination of relevant education and experience). The incumbent must have excellent diplomacy skills including tact and judgement when dealing with faculty, staff, students, and internal and external contacts. Attention to detail while managing multiple complex projects simultaneously, flexibility in seamlessly changing focus from one project to another is required as well as experience in diverse, fast-paced office environments dealing with confidential information. The successful candidate will have the ability to work independently and as part of a team as well as to set priorities and resolve conflict. Organizational, communication and interpersonal skills are required. Advanced level skills using computer software (e.g. Microsoft Office, spreadsheets, database management, internet research, email) are required as well as skills in research, collection and synthesis of written and verbal data. The incumbent will have excellent human relations skills, the ability to deal with complex student issues, and advanced level customer service skills dealing with highly sensitive issues. Experience in program development, approval, implementation and review in a postsecondary environment as well as experience with PeopleSoft and Sheridan Academic Logistics (SAL) and familiarity with Faculty and Sheridan will be considered an asset.
Please apply online: https://careers-sheridancollege.icims.com
Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process. At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.
Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.