• Student Service Registration Associate

  • Job Description

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    Employee Group: Support Staff
    Faculty/Department: Office of the Registrar  
    Campus: Davis (May be assigned activity at any Sheridan campus)
    Reference Number: 18/S/111
    Payband: G
    Hourly Range: $28.71 - $33.28
    Hours/Week: 37.5
    Hours: 8:30am – 5:00pm
    Application Deadline: Open Until Filled

    Application Details: Position is being reposted to consider external candidates. Previous applicants do not need to reapply.

     

    Reporting to the Manager of Records and Registration, the incumbent provides first point of contact for students with regard to their financial account and student record status with the College.  The incumbent accurately processes a range of transactions including course registration and all associated payments for all student types (postsecondary, continuing education, skills development and apprenticeship).  The Associate provides information, answers queries and investigates/resolves problems with student records and supports students in managing their account status using web-enabled services.  The Associate is responsible for fee payments, provides direct support to students, faculty and staff on various complex registration/financial matters and liaises on the students’ behalf with other departments.  The incumbent also provides problem analysis and solution determination on financial aspects of student records to meet current and future registration needs.

     

     

    Specific Responsibilities Include:

    • Reviewing each student’s record prior to payment for Postsecondary, Continuing Education, Skills Development or Apprenticeship programs, analyzing each situation/account and providing the best guidance to the student/customer;
    • Processing a variety of transactions including course/program admissions, registration, and all payments associated with an account, (tuition, fines, parking, determining discrepancies and giving an explanation, late payments, fee deferrals etc.) using an integrated student information system (SIS);
    • Opening/closing a store front counter area;
    • Responding to admission and registration queries to determine the type of assistance required, eliciting further information, and providing explanations, resolutions, clarification to resolve the client’s request at the first point of contact. As required, directing the client to the appropriate individual (internal or external) within the established guidelines in order to facilitate the resolution;
    • Providing thorough explanations of Ministry and College policies as they pertain to the specific student situation;
    • Monitoring enrolments and enquiries and responding/resolving problems;
    • Other duties as assigned.

     

    Qualifications:

     

    The successful candidate will have a 3 year diploma/degree in the Public Relations, Business Administration or related field along with a minimum of 3 years of practical work experience in a position that processes specialized information, providing immediate guidance and resolution to problems presented by client in an educational environment (or an equivalent combination of relevant education and experience). Proficiency in operating a computer and related software packages and a thorough working knowledge of the Student Information System (SIS) is required. Thorough understanding of all program offerings, Ministry and College guidelines, policies and procedures is preferred.  The successful candidate must possess excellent customer service, organizational and interpersonal skills including tact, diplomacy and judgment.  Excellent communication skills are essential in order to ensure the diverse student population is well served.  Proven problem-determination and resolution skills and the ability to work well independently in a team-based environment are essential.

     

     

    Please apply online: https://careers-sheridancollege.icims.com

     

     

    Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process.  At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.

     

    Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.

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