• Manager, Integrated Library Services

  • Job Description

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    Faculty/Department: Library & Learning Services
    Employee Group: Administrative
    Campus: Davis (May be assigned activity at any Sheridan Campus)
    Payband: NL
    Reference Number: 18/A/81

    Hiring Range: $85,631 - $90,983

    Salary Range: $85,631 - $107,039
    Application Deadline: Open until filled

    Reporting to the Associate Director, Library Collections and Instruction Services, the Manager of Integrated Library Services is responsible for planning and daily operational management of Library frontline and supporting technical services (in person and virtual) across all three campuses.  This includes user services (reference and circulation services) as well as technical services (e.g. integrated library and discovery systems). The Manager ensures the delivery of responsive, inclusive, effective and learner-focused user and technical services in alignment with both the Library and Learning Services Strategic Plan and the Sheridan Academic Plan.


    The Manager provides leadership and support to ensure the seamless, consistent, coordination and integration of user services and technical services. They are accountable for the operational efficiency of services at each Library Learning Commons which includes operational hours, operational and cost efficiencies, and appropriate staffing capacity. They provide daily leadership and supervision of user services and technical services staff, provide clear team and individual staff role clarification, and schedule regular team and individual staff update meetings. Through the leadership and development of staff, and through the use of innovative approaches to service delivery that both embrace new technologies and meet accessibility standards, the Manager establishes and maintains optimal services that best support the Sheridan student academic experience.


    Specific Responsibilities Include:


    • In consultation with Associate Director, provides operational leadership for the library user (Reference, Circulation) and technical services (e.g. Integrated Library System and discovery tools) activities. This includes: development, coordination, delivery, and review of: superior user reference services for students and faculty; fair and equitable access to library resources for all borrowers; and a learner focused approach to the operation of front-line services.
    • Provides supervision of Reference and Access Services across all three campuses. Ensures coordination and integration of activities. Ensure quality reference services – both in person and virtually.
    • Makes recommendations for operational initiatives, workflow coordination, team development, and assessment and review of services.
    • Develops blended service delivery models utilizing Library Technicians when appropriate.
    • Regularly reviews, and reports on current and evolving services and performance (e.g. development of reference, circulation, interlibrary loan, reserves and other data reporting).
    • Provides oversight and guidance for statistical data collection and analysis related to the borrower services, reference services and technical services.
    • Leads the coordination of the daily operations of the Library service points (borrower services and reference services)
    • Responsible for the implementation and review of operating hours for all campus libraries; manages extended hours of operation and access to user services to better meet the 24/7 student cycle
    • Addresses escalations and updates appropriately (i.e. Metadata and Systems Librarian, Emerging Technology Librarian, Ontario College Library Services (OCLS), Associate Director, Collections and Instructional Services)
    • Maintains a current awareness of best practices and emerging user service technologies; makes recommendations to the Associate Director for new technologies, process improvement efficiencies and delivery of library user and technical services
    • Works with the Associate Director for the development, review, and enforcement of Sheridan’s Library and Learning Services (LLS) Circulation and Reference policies and procedures for borrower, reference and technical services across all libraries. This includes procedures for storage, maintenance, distribution, and circulation of library materials and equipment.
    • Stays well informed on issues of library user experiences, Library AODA compliance requirements, borrower services, reference services and library space requirements in an academic environment to apply to portfolio service; identifies and shares information on best practices in services. Is aware of how services can enhance the student experience.
    • Initiates, develops and maintains collaborative internal and external partnerships to further library and institution priorities, to better serve students, and to ensure Libraries’ user and technical services are responsive to academic program needs
    • Proactively builds collegial relationships with the Sheridan community (faculty, administrators, staff); collaborates with other departments to ensure appropriate linkages exist for integrated learning opportunities (e.g. IT (support systems, network, enterprise); CTL (digital LMS ; online learning content into LMS environment, and degree development with respect to collections; and Communications (web)
    • Fosters external partnerships and contributes to the work of provincial/national/international associations and positively represents Sheridan LLS. Examples include: peers in other post-secondary institutions, provincial committees or consortium bodies such as. Ontario College Library Services (OCLS); list serves; and events/meetings/conferences)
    • Supervises support staff positions by providing leadership, guidance and coordination for their activities Optimizes staff performance and builds professional capacity through effective recruiting, selection,  development, mentoring/coaching,  workflow/goal setting, project planning and ongong performance management (including problem solving, conflict resolution, discipline, and management of grievances) decisions, and assigning responsibilities, workload and special projects for Library user and technical Services
    • Optimizes staff performance and builds professional capacity through effective recruiting, selection,  development, mentoring/coaching,  workflow/goal setting, project planning and ongong performance management (including problem solving, conflict resolution, discipline, and management of grievances).
    • Advocates for library and learning services initiatives
    • Performs other projects, initiatives or activities as required



    The successful candidate will have a 3-year undergraduate degree along with a Library technique diploma and 6 years of job related experience OR a 4-year undergraduate university degree with a library technique diploma and 5 years of job related experience OR a Masters degree in Library / Information studies (MLS/Mist or equivalent) and 5 years of experience.  A library technician diploma is not required if the candidate possesses a Masters degree in Library/Information studies. The Masters degree must be from a university program accredited by the American Library Association, or officially assessed as equivalent by a body such as the Comparative Education Service at the University of Toronto. Supervisory experience (desired). Knowledge of the higher education sector and libraries, and an understanding of the trends, issues and challenges facing academic libraries. Knowledge of library automated systems and Internet applications as well as knowledge of library-related electronic resources. knowledge of data and metadata standards prevalent in libraries, Knowledge of ILS (Integrated Library Systems and Discovery tools) knowledge of copyright, AODA. The ability to manage multiple and competing operational demands.


    Please apply online: https://careers-sheridancollege.icims.com


    Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process.  At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.


    Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.


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