• International Services Processing Coordinator

  • Job Description

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    Note: Preference will be given to qualified full-time employees within the bargaining unit at Sheridan College. Should a suitable candidate not be found, external candidates will be considered. 


    Employee Group: Support Staff
    Faculty/Department: International Centre
    Campus: Trafalgar (May be assigned activity at any Sheridan campus)
    Reference Number: 18/S/103
    Payband: G
    Hourly Range: $28.71 - $33.28
    Hours/Week: 37.5
    Hours: 9:00 am - 5:00 pm
    Application Deadline: August 15, 2018


    Reporting to the Director, International Enrolment Planning, the International Services Processing Coordinator supports the achievement of College international enrolment goals, including retention goals.  This is achieved by leading initiatives to ensure operating procedures are undertaken efficiently, consistently and equitably.  This is accomplished by building, maintaining and developing infrastructure to document and track processes within the department, and supporting division-wide process tracking and documentation. The incumbent is also responsible for leading the oversight and development of the department’s proprietary software applications.


    Specific Responsibilities Include:


    • Designing, maintaining and updating the procedures and related documents used by all staff to document operational processes in the department;
    • Liaising with IT to ensure the Sheridan-connected systems are functioning properly;
    • Using systems to investigate and correct applications with errors;
    • Liaising with the Finance Department to ensure connectivity with PeopleSoft Campus Solutions and to correct payment issues;
    • Acting as the lead business analyst for the department as new technologies are reviewed, evaluated and incorporated into business operations. These may include installed systems, cloud systems or integration with systems from other college departments;
    • Developing and maintaining a robust departmental library incorporating online, digital and hard-copy resources (books, articles, etc) to be used both inside and outside the department for professional development and policy development;
    • Preparing and delivering training materials in order to ensure all staff members are able to use the processing documentation systems, templates and procedures;
    • Supporting international admissions team through systems and process development;
    • Performing other related duties as required.



    The successful candidate will possess the following qualifications:
    • 2 year diploma in Business, Information Technology, Processing/Logistics or a related field and a minimum of 2 years relevant experience in process design and administration (or an equivalent combination of relevant education and experience).
    • Experience implementing and administering departmental software systems. Experience with CRM, content management systems, and online application tools is preferred.
    • Demonstrated analytical skills and a high degree of technical knowledge that involves but is not limited to computerized databases, spreadsheets, and SIS. Experience with PeopleSoft is preferred.
    • Well-developed organizational, planning, research, and project administration skills.
    • An understanding of the business operations of an International Centre is required (policies, admissions etc.)
    • Excellent intercultural communications skills. Excellent oral and written communication skills.


    Please apply online: https://careers-sheridancollege.icims.com


    Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process.  At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.


    Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.


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