• Manager, Student Recruitment

  • Job Description

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    Faculty/Department: Office of the Registrar
    Employee Group: Administrative
    Campus: Davis (May be assigned activity at any Sheridan Campus)
    Payband: NM
    Reference Number: 18/A/75

    Hiring Range: $96,615 - $102,654

    Salary Range: $96,615 - $120,769
    Application Deadline: Open Until Filled
    Application Details: Initial screening to take place August 1, 2018


    Reporting to the Associate Registrar, Admissions and Recruitment, the Manager, Student Recruitment is responsible for the daily operations (including management of staff and budget) and strategic direction of the student recruitment function. They provide leadership in support of Sheridan’s strategic direction, Office of the Registrar (OTR) business plan and departmental goals and objectives in collaboration with academic and registrarial partners, specifically in the following areas: design, implementation and evaluation of recruiting strategies  and programs that promote Sheridan as a higher learning institution of choice for existing and prospective students, with the goal of recruiting the students for whom Sheridan is the right fit, leading to student success and retention.


    The Manager ensures that service is flexible, student-oriented and built on a foundation of customer-service principles and philosophy within the scope of the practices and policies set out by Sheridan. They are accountable for maintaining current activity and supporting new initiatives in a multi­campus service environment that uses integrated information systems and advanced technology.


    The incumbent works closely with the Associate Registrar of Admissions and Recruitment to track service levels and performance metrics in order to achieve Sheridan’s enrolment objectives and, as a member of the OTR management team, is a key contributor to the development of OTR strategies to achieve student enrolment targets and provide service and support structures appropriate for an undergraduate teaching university.


    Specific Responsibilities Include:


    • Managing the daily operations of the Student Recruitment Function, which includes oversight of the following processes: research of audiences; monitoring trends; developing projections; designing, developing, implementing and monitoring student recruitment strategies; forecasting and engaging appropriate promotional action; developing communication/recruitment materials and tools; developing and implementing outreach and on-campus recruitment activities; and, assessing effectiveness of recruitment initiatives.
    • Developing budgetary and operational plans for the On-campus Recruitment Centres and Outreach initiatives.
    • Ensuring all services are AODA compliant to serve students with disabilities and delivering an exceptional student experience to support Student Success.
    • Developing a communication strategy in collaboration with stakeholders to promote services.
    • Managing the development of communication processes and content for the College's annual full-time postsecondary calendar, Viewbook, degree brochure and other recruitment materials.
    • Providing consultation and guidance to internal stakeholders on student recruitment issues;
    • Providing direction, recommendation and support to the Strategic Enrolment Management (SEM) Committees.
    • Developing, monitoring and communicating new and redesigned policies, business processes and practices in response/support of College and OTR initiatives.
    • Participates in the OTR departmental strategic planning activities and contributes to the development of the overall OTR business plan.
    • Ensures appropriate organizational infrastructure and financial/HR capacity to support business needs.
    • Provides leadership, guidance and direction to staff (6 Full Time, 6 Part Time, 140+ Part Time Students across 3 campuses) which includes building, leading and empowering a diverse and capable team.
    • Fostering a safe, respectful and supportive workplace; ensuring compliance with relevant legislation, policies and procedures in the areas of: health & safety, human rights, equity, diversity, accessibility; also complying with collective agreements and terms and conditions of employment.
    • Leading the evelopment, management and reporting of portfolio/unit capital and operating budgets.
    • Serving on a variety of internal and external committees, taskforces and meetings.
    • Develops and maintains professional relationships with contacts and members in provincial organizations related to admissions, new student enrolment and recruitment
    • Participating in other projects and activities as assigned.




    • The successful candidate will possess a Master’s degree in education, business or a related discipline with five years of related work experience in in post-secondary education, in an enrolment management function (e.g. student recruitment, admissions or records and registration) (or an equivalent combination of relevant education and experience).
    • Management/supervisory experience with demonstrated ability to lead, supervise, motivate, empower, develop staff, prepare work plans, establish meaningful priorities and maintain high quality of service; also experience with recruitment, supervision, training and assessment of staff.
    • Expertise in development and implementation of marketing and promotional programs.
    • Experience editing and copy writing as well developing communications for social media and online/web marketing materials.
    • Managerial experience in a unionized setting is considered an asset.
    • Demonstrated knowledge of the College’s educational and management structures and student recruitment practices.
    • Ability to develop effective recruitment strategies and tools.
    • Proven ability to develop policies, procedures and processes and training.
    • Experience in the research, collection and analysis of data.
    • Proven experience and skills in the development and management of a customer service focussed organization, providing multiple services to a broad range of clients and stakeholders in a multi-channel environment.
    • Demonstrated program development skills.
    • Proven budget preparation/management skills and ability to develop and recommend creative solutions to address fiscal pressures.
    • Proven skills in the development and implementation of business plans and initiatives.
    • Excellent organizational and administrative skills in addition to an ability to be creative, resourceful and flexible.
    • Well-developed change management, analysis and complex problem solving skills.

    Please apply online: https://careers-sheridancollege.icims.com


    Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process.  At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.


    Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.


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