• Program Support Specialist (Temporary)

  • Job Description

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    Employee Group: Support Staff - Appendix D
    Faculty/Department: Faculty of Animation, Arts and Design
    Campus: Trafalgar (May be assigned activity at any Sheridan campus)
    Reference Number: 18/S/83
    Payband: H
    Hourly Range: $31.06 - $36.06
    Hours/Week: 35
    Hours: 9:00 am - 5:00 pm
    Application Deadline: Open until filled
    Application Details: This is a temporary replacement position that may continue up to July 15, 2019.


    Reporting to the Manager/ Academic Portfolio Administrator for Animation and Game Design, the Program Support Specialist (PSS) is responsible for providing administrative and program delivery support to the Faculty of Animation, Arts and Design (FAAD).

    The incumbent is the front-line point of contact for program-related inquiries, and supports the programs, administrative and organizational needs of the Faculty team (e.g. Associate Dean, administrators, coordinators, staff) and students. The incumbent also works closely with agencies, internal/external stakeholders and organizations to provide information linkages.


    Specific Responsibilities Include:



    • Compiling program-related documents and preparing necessary reports/correspondence, including Program Reviews, mandated consent renewals for degree programs, and external accrediting organizations
    • Maintaining appropriate student information related to exceptional program status such as probation, incomplete status, or other unique academic arrangements and provide details to students/faculty/coordinators/administration/ Office of the Registrar where necessary
    • Responding to internal and external inquiries about program content, program development, curriculum and administrative policies and procedures
    • Developing reports and databases to track information
    • Investigating and resolving complex problems and concerns related to assigned programs
    • Compiling and verifying documents for new and revised curriculum changes, updating databases, maintaining records of submissions to academic committees, following up on missing information or changes
    • Receiving and/or tracking portfolios, portfolio fee payments and other specialized documents that are submitted for consideration
    • Developing reports, forms and processes for special admissions requirements, organizing admissions events where required
    • Maintaining ongoing communication with partner universities for joint programs
    • Scheduling and organizing meetings for the Program Advisory Committees, including contacting members and monitoring responses
    • Performing other related duties



    The successful candidate must possess a 3-year diploma/degree in Business Administration or Office Administration or a related field, along with 3 years of experience with word processing, spreadsheets, database management, internet research, and office administration (or an equivalent combination of relevant education and experience). The successful candidate must have advanced customer service skills. Organizational and communication skills are also required. 


    Please apply online: https://careers-sheridancollege.icims.com



    Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process.  At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.


    Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.



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