• Internal Communications Officer

  • Job Description

    Why work at Sheridan? Click to view our video! 


    Employee Group: Support Staff
    Faculty/Department: Marketing and Communications
    Campus: Trafalgar (May be assigned activity at any Sheridan campus)
    Reference Number: 18/S/67
    Payband: J
    Hourly Range: $35.52-$41.18
    Hours:9:00 a.m. - 5:00 p.m.
    Application Deadline: Open Until Filled
    Application Details: This is a temporary replacement position that will begin on August 13th, 2018 and may continue up to August 9th, 2019


    Reporting to the Manager, Communications and Media Relations, the incumbent contributes to Sheridan’s two-way communication strategies that support the vision, mission, values and strategic goals of the institution and uphold and advance its reputation and culture. The goal of the position is to establish and maintain mutually beneficial relationships between Sheridan and its employees.  The incumbent supports Sheridan’s stated strategic goal of becoming an employer of choice.  The Officer works in a highly integrated way with other members of Sheridan’s communications department to ensure alignment between internal and external communications and help Sheridan live up to its stated values. The incumbent works with Institutional Research to find institutional data to measure the success of internal communication efforts in advancing institutional goals. The Officer also works with HR and various internal departments to create and disseminate messages, with IT to improve channels and methods for internal communication, as well as with Marketing to ensure that content accurately reflects Sheridan’s brand. 



    Specific Responsibilities Include:


    • Advising internal clients and helping them inform employees about new policies and guidelines at Sheridan (i.e. employee technology policy, guidelines for obtaining consent to use photos) or the impact of new legislation (i.e. CASL, smoke free), including the creation of memos, Q&A documents, newsletter posts, fact sheets;
    • Reviewing content from various digests and blogs on higher education, PR, and digital communication such as Academica Top Ten, CASE, HEQCO, PR Newswire, Mashable to stay current with issues, best practices and trends and know where and how Sheridan’s priorities align or conflict with them;
    • Researching and writes position papers, backgrounders and/or fact sheets that describe Sheridan’s efforts related to themes such as creativity, innovation, health, entrepreneurship, scholarship and internationalization;
    • Writing and disseminating global emails regarding weather closures, safety bulletins, facilities updates;
    • Assists in the roll-out, analysis and sharing of information from surveys by Communications and the Centre for People & Organizational Development related to culture, values, relationship with the organization and employee engagement;
    • Moderates employee-generated content and commentary on the Sheridan intranet (currently under development), overseeing a function intended to connect employees to one another;
    • Works with Institutional Research to find institutional data to measure the success of internal communications in advancing institutional goals and shares high level results with the internal community;
    • Researches and writes submissions recognizing employee accomplishments for external recognition programs, including the CICan Awards of Excellence;
    • Tracks progress on activity indicators that measure the quantifiable outputs of our efforts for sharing content on the new Sheridan intranet, currently under development;
    • Performing other related duties, as assigned.





    The successful candidate will have a Post graduate or MBA degree in Communications, Public Relations, Journalism, English, Creative Writing (or a related field) along with a minimum of 5 years of focused experience creating internal communications such as emails, memos, newsletter posts, original long form stories, blog and intranet entries, with Portfolio that demonstrates this intensive work.  The successful incumbent must have experience managing intranets or other websites as well as experience researching and analyzing complex information and interviewing. A high degree of technical competency and proficiency using MS Word, Excel, PowerPoint, email, databases, digital camera (still and video) is required along with a basic level of competency with photo and video editing software, software for websites and blogs and social media platforms.  The ability to develop and deploy surveys is also necessary.  The ability to establish and maintain relationships with key partners and to demonstrate flexibility and political sensitivity is essential. The successful candidate will possess the ability to deal professionally and effectively with people at all levels and demonstrate strong interpersonal and communication skills.  The ability to exercise discretion, diplomacy and confidentiality and execute decisions are also necessary. The incumbent must have the ability to work well under pressure (e.g. tight deadlines, multiple conflicting priorities) and possesses superior multi-tasking skills. An exceptional record of time management and attention to detail is required.  Accreditation by CPRS or IABC will be considered an asset.


    Please apply online: https://careers-sheridancollege.icims.com


    Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process.  At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.


    Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.