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Employee Group: Support Staff - Appendix D
Faculty/Department: Student Advisement
Campus: Davis (May be assigned activity at any Sheridan campus)
Reference Number: 18/S/31
Hourly Range: $33.67 - 39.02
Hours: 8:00am - 4:30pm
Application Deadline: Open Until Filled
Application Details: This is a temporary replacement position that may continue up to April 26th, 2019.
The position reports directly to the Manager, Student Advisement Centre. The incumbent’s responsibilities lie in two key roles: He/ She is responsible for the coordination and has a primary role in the planning, delivery and monitoring of first year student retention initiatives (pilots), specifically related to two Early Warning System models and a First Year Academic Adjustment to College program. The incumbent has the specific responsibility of the advisement of first year students who are experiencing difficulties, at risk, and/or unclear about next steps regarding any aspect of their Sheridan experience. Important to this role, is the ongoing liaising/collaborating with the Academic Schools and service areas for the purpose joint planning, collaborative delivery, and understanding issues, sharing student concerns, and presenting information about the pilot programs.
Specific Responsibilities Include:
• Using an intrusive approach to advising, evaluating and assessing with first year students who are either identified by faculty as “at risk”, are experiencing difficulties and/or who are unclear about next steps regarding any aspect of their Sheridan experience in order to determine appropriate options and solutions;
• Educating internal clients on the student retention initiatives and College supports to students; identifying clear and agreed upon points of referral; identifying gaps in the services available to students; problem solving and exploring opportunities to enhance the student experience collaboratively;
• Provides initial career advising regarding program choice clarity;
• Coaches students through barriers that are preventing them from taking the next steps or from succeeding academically; this is done through one-on-one or small group meetings and in workshop settings;
• Provides explanation of options (relevant to the student’s specific situation) and assists students to prioritize and develop a course of action that leads to an effective solution. Such tailored action plans often include referrals to other Sheridan specialists (e.g. Counsellors, Academic Advisors, etc.);
• Coordinates case conferences with appropriate Sheridan specialist(s) to resolve individual student needs;
• Responsible for ensuring the completion and execution of a project plan, which includes planning details for two Early Warning System pilots and a First Year Academic Adjustment to College pilot program that are collaboratively delivered amongst both Academic Schools and Student affairs areas;
• Ensures each component and/or module of the three pilot projects is prepared, delivered and monitors to ensure gaps or problems are identified and resolved;
• Tracks new student information (i.e. profiles, pre college characteristics, preferences, strengths, weaknesses, etc.) and first semester student persistence through systems data, one-on-one interviews, focus groups, and staff/student surveys;
• Develops and utilizes an in-house tracking system (Customer Relationship Management database) to input all student case information and to categorize student issues;
• Analysing data for the purpose of identifying and following trends, understanding student needs, measures impact of pilots on student persistence, recommends modifications and changes where necessary, and builds responsive programs;
• Conducts individual meetings/interviews with the goals of: joint/collaborative program planning, gathering information specific to other college programs, process, and student information;
• Participates as a member of college committees and working groups related to student retention, and other duties as assigned;
The successful candidate will possess a 3-year degree/diploma in Business, Social Science, Psychology, or a related discipline along with 3 years of progressive experience in an educational environment or a combination of educational and social services environments where responsibilities include: Assessing and advising clients, preparing and presenting educational topics to groups of students, writing and delivering training programs to groups of support staff, faculty and administrators. Excellent verbal and written communication skills, effective listening, probing and assessment skills are essential for the position.
Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process. At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.
Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.