• WIL Hub Business Analyst I/O

  • Job Description


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    Employee Group: Support Staff

    Faculty/Department: Student Affairs
    Campus: Trafalgar (May be assigned activities at any Sheridan campus)
    Reference Number18/S/36
    Payband: J
    Hourly Range: $36.42 - $42.22
    Hours/Week: 9:00am-5:00pm
    Hours: 35
    Application Deadline: Open until filled
    Application Details: This (I/O) position may continue up until April 2019. Position being reposted to consider external candidates


    The position reports to the Associate Dean, Career Education and Co-Curricular Learning and is a member of the WIL Hub team project team.  He/she provides a lead role in the implementation of a new learning management platform for Work-Integrated Learning (WIL) and Experiential Learning (EL) at Sheridan.

    The incumbent is responsible for planning, coordinating, implementing, and launching the new software for a new work-integrated and experiential learning platform.  He/she works closely with key stakeholders in Student Affairs (Co-op, Career Services, and Co-curricular Record) and other areas of Sheridan (Faculty partners) to assess current business needs, provide recommendations, and to develop and implement process improvements as part of transferring to a new IT solution.

    The incumbent is also involved in other WIL Hub projects and has specific responsibility towards data collection, analysis, and report generation. He/she provides business data intelligence through the creation of reports and data analysis of the WIL related database(s). The incumbent will demonstrate advanced organizational skills and the ability to collaborate with partners across Sheridan.  He/she researches, evaluates, plans and recommends business and technical solutions for WIL Hub and other key stakeholder’s initiatives and services.



    Specific Responsibilities Include: 


    • Supports the Work Integrated Learning (WIL) project team with the acquiring of new enterprise-wide WIL learning management system and job board;
    • Maps business processes and reporting requirements related to WIL at Sheridan;
    • Provides business analysis support for major components with the WIL Hub (e.g. mapping student use of the enterprise system from enrolment, job application, during their WIL at an employer location, and receipt of grades/communications from WIL staff and faculty). This requires recognizing the operational and strategic needs of each area through the provision of specialized dedicated support including: participating in training sessions; testing new applications; developing documentation/instructions for users on all new processes, and; training staff members;
    • Provides support for the testing/piloting of the new software and in relation to new releases/versions of software applications;
    • Undertakes business analysis of the stakeholder needs (e.g. Co-op, Career Ed, Sheridan departments that have WIL) for the WIL hub;
    • Integrates needs with reporting requirements to determine a comprehensive documentation of institutional requirements for a software solution;
    • Designs and develops customized reports using a variety of tools;
    • Ensures reporting mechanisms meet the institutional needs as well as MAESD commitments (e.g. both WIL and EL experiences);
    • Analyses data trends and recommends opportunities for business improvements;
    • Uses data analysis to determine scope of business challenges and assist with issue resolution;
    • Finds root cause of problems and ensures resolution through the most appropriate solutions;
    • Provides direction and advice to clients regarding WIL Hub business practices and in support of WIL policies and procedures;
    • Maintains a high degree of currency in area of expertise and in technology as it relates to their function (e.g. technical currency, up-to-date information about Sheridan, standards and policies);
    • Participates and supports WIL Hub activities and events




    The successful candidate must possess a 3-year diploma or degree in Information Systems, Business Administration, or a related field of study along with a minimum of 5 years of relevant experience. The successful candidate must have a strong working knowledge of database technologies and tools such as spreadsheets, Microsoft Access, or PeopleSoft. The candidate should be well versed with planning, coordinating, and tracking projects; Experience in analyzing business practices, gathering/documentation, and providing reports for management. Good interpersonal skills and experience providing service to clients, managing clients’ expectations, and providing alternative solutions. Strong networking skills, and experience networking across large organizations to build trust and good working relationships. The following will be considered an asset: Business Analyst Certificate, Information Technology Infrastructure Library (ITIL) Certificate, Project Management Certificate, and experience working in a post-secondary environment.


    Please apply online: https://careers-sheridancollege.icims.com


    Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process.  At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.


    Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.



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