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Employee Group: Part-time
Faculty/Department: Office of the Registrar
Campus: Davis (May be assigned activity at any Sheridan campus)
Reference Number: 18/PT/24
Hourly Rate During Training: $17.19 plus 4% vacation for 6-month training period
Hourly Range: $20.16 – $21.98 plus 4% vacation
Hours/Week: 24 hours
Application Deadline: Open until filled
Application Details: Occasional Saturday and evening to support Recruitment events
Reporting to the Manager of Client Services, Office of the Registrar, the Welcome Centre Information Specialist will provide front-line support of exemplary customer service to meet the expectations of prospective students and applicants. The incumbent is often the first point of contact with Sheridan and thus must project a positive first impression for the inquirer. The incumbent is responsible to determine the appropriate response for the inquiry often requiring investigative questions. The Incumbent must respond quickly, accurately and efficiently to a large variety of questions presented at the Welcome Desk. The Information Specialist is responsible for assimilating and maintaining vast amounts of ever-changing information for quick reference. The incumbent provides support for enrolment and retention.
Specific Responsibilities Include:
The successful candidate will possess a college diploma as well as two to three years of experience in an office and/or customer service environment (or an equivalent combination of relevant education and experience). Excellent written and verbal communication skills, judgment, discretion and the ability to work under pressure are required. The successful candidate must be proficient with Microsoft Office. Experience working in a fast paced team environment is also required. The incumbent will possess excellent customer service skills, tact, diplomacy, sensitivity and investigative/problem solving skills while assisting the diverse backgrounds and needs of prospects, applicants, students, alumni and the general public. The incumbent must also be familiar with accessing information in a computerized format, knowledgeable of the College and Ministry policies and procedures relating to admissions, registration and academic progress, and familiar with postsecondary programs at Sheridan and other Colleges and Universities.
Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process. At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.
Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.