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Employee Group: Support Staff
Faculty/Department: Ancillary Services
Campus: Trafalgar (May be assigned activity at any Sheridan campus)
Reference Number: 17/S/133
Hourly Range: $33.17 - $38.44
Hours: 8:30 am - 5:00 pm
Application Deadline: Open until filled
Application Details: Reposted for external applications
Under the direction of the Manager, Conference Services, the Technologist provides senior technical operational and administrative support and expertise on a wide variety of technology on an ongoing basis to staff within the Ancillary Services department and external rental clients using Sheridan facilities. The Technologist participates in the planning, design and implementation processes for upgrades and/or acquisition of new technologies for use within Conference Services, event spaces and classrooms. The incumbent also works closely with Sheridan’s IT department to keep updated on latest technologies within the College and policies and procedures for IT services as well as with the Special Events team to set up, recommend, discuss and/or contract external suppliers of A/V equipment to support Sheridan events.
Specific Responsibilities Include:
The successful candidate will possess a 3-year diploma/degree in Computer Science, Business Computer Systems, Audio Engineering, Recording Arts, Broadcasting or a computer related field, along with a minimum of 5 years’ experience in a technical support role diagnosing/repairing computer hardware and software issues along with support of operating systems and applications, such as the MS Windows environment and typical business/office software applications (or an equivalent combination of relevant education and experience). At least 1 year experience in a customer service position is required. Live Event support experience is also required and experience with Crestron will be considered an asset. The successful candidate will have technical knowledge and hands on experience with teleconferencing, video conferencing, presentation equipment, amplifiers and speaker configurations and other A/V hardware. The incumbent must demonstrate solid customer service skills and initiative, as well as the ability to effectively solve problems, work under pressure and make sound judgements independently. The incumbent must be available to work on-call and overtime, as required.
Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process. At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.
Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.