Sheridan College

Conference & Event Services Technologist

Job Description

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Employee Group: Support Staff
Faculty/Department: Ancillary Services
Campus: Trafalgar (May be assigned activity at any Sheridan campus)
Reference Number: 17/S/133
Payband: I
Hourly Range: $33.17 - $38.44
Hours/Week: 37.5
Hours: 8:30 am - 5:00 pm
Application Deadline: Open until filled
Application Details: Reposted for external applications

 

Under the direction of the Manager, Conference Services, the Technologist provides senior technical operational and administrative support and expertise on a wide variety of technology on an ongoing basis to staff within the Ancillary Services department and external rental clients using Sheridan facilities.  The Technologist participates in the planning, design and implementation processes for upgrades and/or acquisition of new technologies for use within Conference Services, event spaces and classrooms. The incumbent also works closely with Sheridan’s IT department to keep updated on latest technologies within the College and policies and procedures for IT services as well as with the Special Events team to set up, recommend, discuss and/or contract external suppliers of A/V equipment to support Sheridan events.

 

Specific Responsibilities Include:

  • Providing advice and guidance, as senior technical resource, on all technical aspects of equipment, events and spaces;
  • Consulting with current/potential clients (internal/external) to clarify requests (e.g. room layout, A/V equipment);
  • Setting up/operating A/V equipment for Corporate Events and external client events; ensuring rooms/event spaces are set up to client specifications; including advanced planning and staff scheduling;
  • Diagnosing and troubleshooting client equipment (e.g smartphones, laptops) to function with Sheridan equipment;
  • Installing/uninstalling, diagnosing, tuning, evaluating, maintaining, configuring and providing instruction and support on a wide variety of wired/wireless equipment (e.g. webcams, video conferencing equipment, room lighting, etc.);
  • Recording conferences, seminars, lectures and other events on audio and/or video media and editing;
  • Carries out equipment assessments as part of facilities upgrade plans.  Advises on the technical quality of technology for use in the planning equipment purchases;
  • Programming oneCARDs, scheduling Conference Centre doors and parking gate, and programming access to any person requiring access to the Conference Centre (e.g. cleaning/maintenance staff, contractors, etc.);
  • Developing and maintains training material and technical documentation related to the support of various A/A technology and instructional equipment;
  • Participating in the hiring, training and coaching of summer and co-op students on technical support processes, computing technology and standard operating procedures; verifying their work when necessary;
  • Performing other duties as assigned.

 

Qualifications:

 

The successful candidate will possess a 3-year diploma/degree in Computer Science, Business Computer Systems, Audio Engineering, Recording Arts, Broadcasting or a computer related field, along with a minimum of 5 years’ experience in a technical support role diagnosing/repairing computer hardware and software issues along with support of operating systems and applications, such as the MS Windows environment and typical business/office software applications (or an equivalent combination of relevant education and experience).  At least 1 year experience in a customer service position is required.  Live Event support experience is also required and experience with Crestron will be considered an asset.  The successful candidate will have technical knowledge and hands on experience with teleconferencing, video conferencing, presentation equipment, amplifiers and speaker configurations and other A/V hardware. The incumbent must demonstrate solid customer service skills and initiative, as well as the ability to effectively solve problems, work under pressure and make sound judgements independently. The incumbent must be available to work on-call and overtime, as required.

 

 

Sheridan welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Sheridan is committed to accommodating applicants with disabilities throughout the hiring process.  At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.

 

Note: Copies of educational credentials are requested at the time of an interview. As a condition of employment, Sheridan requires confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency.

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